Ultralox Interlocking® warrants its Railing products (Ultralox and IRX) to be free from manufacturing defects in material and workmanship to the original consumer purchaser. In addition to manufacturing defects, this warranty covers cracking, peeling and blistering of the finish of our products.
This warranty does not cover damage caused by abnormal or improper use, improper product installation, accidents, alterations, welding, neglect, damage by lawn care equipment, abrasion, harsh chemicals, pool chemicals, snow/ice removal chemicals, air pollutants, improper or lack of service, damage caused by fire, flood or acts of God. This warranty does not cover corrosion from cuts, scratches, dents or nicks.
This warranty applies to all aluminum extrusions which have been supplied by Ultralox Interlocking® which have AkzoNobel Interpon D2000 Super Polyester Architectural Powder Coating applied. AkzoNobel Interpon D2000 powder coating shall only be applied by approved Interpon D applicators with fully-operational Quality Management Systems. Qualified applicators must have written procedures and defined record keeping/documentation that covers the mandatory requirements set forth by AkzoNobel to ensure that the metal pre-treatment and powder application processes are carried out consistently and to the required AkzoNobel/AAMA 2604 Standards.
Products located 1 kilometre or less from any coastline shall qualify for a 10-year Limited Warranty if an AkzoNobel Interpon 700 polyester epoxy primer (EL015Q) is applied prior to the application of the above Interpon D2000 Super Polyester Architectural Powder Coating. AkzoNobel Interpon 700 polyester epoxy primer (EL015Q) powder coating shall only be applied by approved Interpon D applicators as per above instructions.
Products in direct contact with saltwater do not qualify for any Ultralox Interlocking® warranty.
The original customer purchaser must contact Ultralox Interlocking® directly via email at [email protected] to obtain necessary warranty approval documents and instructions on how to file them. Ultralox Interlocking® will notify the original consumer purchaser directly as to whether the claim has been approved or denied. All warranty claims must include the original proof of purchase receipt in order to be considered for approval.